Virtual Phone Numbers (DIDs) require registration

legal restrictions

According to our Terms of service our customers must be real and identified persons. For this reason, the first time you place an order in our website you will be asked to upload a copy of your personal identification document. 

Furthermore, while many countries have an unrestricted policy for Virtual Phone Number allocation, some require documentation. When you are buying a number from a country without restrictions, the review of the document will be almost immediate; for the other countries it may take some hours, but never more than one day. 

The following table shows the requirements that apply when purchasing a virtual phone number from these countries.

You will be required to provide the listed documents in PDF/image format during the number purchase process.

 

Required Documents
CountryLocalNationalToll-FreeShared costMobile
Australia 1, 3 N/A 1, 3 1, 3 1, 2, 3, 7
Bahrain (*j) 1, 2, 4, 7 N/A 1, 2, 4, 7 N/A N/A
Belgium 1, 5 1, 4 - N/A N/A
Bolivia N/A N/A 1, 3, 8 N/A N/A
Bosnia & Herzegovina N/A N/A 1, 3 N/A N/A
Bulgaria 1, 6 N/A - N/A N/A
China (*a,d,f) 1, 2, 3, 7 N/A N/A 1, 2, 3, 7 N/A
Croatia (*g) 1, 2, 5 N/A - N/A N/A
Cyprus (*b) 1, 2, 3, 7 1, 2, 3, 7 - N/A N/A
Ecuador - N/A 1, 3 - N/A
France 1, 5, 7 1, 4 1, 4 N/A 1, 2, 3, 7
Georgia 1, 2, 6, 7 - - N/A N/A
Germany (*c) 1, 2, 6, 7, 8 1, 4 1, 2, 4, 7 N/A N/A
Greece 1, 4 N/A N/A N/A N/A
Hong Kong N/A 1, 2, 4, 7 1, 3 N/A N/A
Hungary 1, 6 1, 4 N/A N/A N/A
Iceland N/A N/A 1, 3 N/A -
India N/A N/A 1, 3 N/A N/A
Indonesia N/A N/A 1, 3 N/A N/A
Ireland 1, 5 - - - N/A
Italy (*g) 1, 2, 5, 7 N/A 1, 2, 3, 7 N/A N/A
Japan 1, 2, 3, 7 1, 2, 3, 7 - N/A N/A
Kazakhstan 1, 3 N/A N/A N/A N/A
Latvia 1, 4 N/A 1, 4 N/A N/A
Luxembourg N/A 1, 3 1, 3 N/A N/A
Malaysia (*d) N/A N/A 1, 3 N/A N/A
Malta N/A 1, 2, 4, 7 N/A N/A N/A
Montenegro N/A N/A 1, 4 N/A N/A
Netherlands (*d,f) 1, 4 1, 4 1, 2, 3 N/A -
Panama (*d) - N/A 1, 3 N/A N/A
Peru 1, 2, 3, 7 N/A 1, 2, 3, 7 - N/A
Portugal N/A 1, 4 - N/A N/A
Russian Fed. 1, 2, 3 N/A 1, 2, 3 N/A 1, 2, 3
Singapore 1, 2, 3 N/A 1, 3 N/A N/A
South Africa (*e,g) 1, 2, 5, 7 1, 2, 3, 7 1, 2, 3, 7 N/A N/A
Spain 1, 2, 4 1, 2, 4 - N/A N/A
Switzerland 1, 4 N/A 1,4 N/A N/A
Thailand (*d) 1, 3 1, 3 1, 3 N/A 1, 3
Ukraine (*h) 1, 2, 3 N/A - N/A -
Uruguay N/A N/A 1, 3 N/A N/A
Venezuela (*d,i) 1, 2, 4 N/A N/A N/A N/A
Vietnam N/A N/A N/A N/A 1, 2, 3
  • "-" : User registration is not required
  • "N/A":  DIDs not available
 
Required Document List:
1 Name, business name and contact phone numbers.
2 Passport or ID copy. In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.
3 Address worldwide.
4 Local address in the same country as DID ordered.
5 Local address in the same area as DID ordered.
6 Local address in the same city as DID ordered.
7 Proof of address form (copy of utility bill no older than 6 months).
8 Specific registration form needs to be filled in and signed by the end user. You will be provided with the required form during registration process.

*a - China Local and Shared Cost registration requires company registration certificate along with passport or ID copy and 2 proof of address forms (no older than of 3 months) to be provided.

*b - Cyprian company certificate should be provided in case registration is performed under company name.

*c - Germany company certificate should be provided in case German Local number registration is performed under company name.

*d - The detailed service description of DID usage.

*e - Passport or ID copy: South African national identity document; South African biometric national identity card; passport (issued by any country).

*f - China Local, Shared Cost and Netherlands, Toll-Free registration process cannot be performed under personal details.

*g - In case registration process is performed under a company name, company registration certificate shall be provided along with passport or ID copy.

*h - Ukrainian Local DID registration process cannot be performed under a company name.

*i - Venezuelan passport or ID copy; Venezuelan company certificate should be provided in case registration is performed under company name.

*j - Bahrain passport or ID copy; Bahrain company certificate should be provided in case registration is performed under company name.

Registration Forms available for download:

1 Bolivia Toll-Free Registration Form.pdf Download
2 Germany Local Registration Form.pdf Download