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Virtual Phone Numbers (DIDs) require registration

legal restrictions

According to our Terms of service our customers must be real and identified persons. For this reason, the first time you place an order in our website you will be asked to upload a copy of your personal identification document. 

Furthermore, while many countries have an unrestricted policy for Virtual Phone Number allocation, some require documentation. When you are buying a number from a country without restrictions, the review of the document will be almost immediate; for the other countries it may take some hours, but never more than one day.

Notice that some countries require that the buyer of the number is residing in the same country or in the same city as the number itself.

Please check if you are authorized to buy a number before creating an order!

If you purchase a number for which you do not meet the necessary requirements, the payment transaction fees will be withheld as the payment is refunded.

The following table shows the requirements that apply when purchasing a virtual phone number from these countries.

You will be required to provide the listed documents in PDF/image format during the number purchase process.

 

 Required Documents
CountryLocalNationalToll-FreeShared costMobile
Albania 1, 2, 3 N/A N/A N/A N/A
Australia 1, 3 N/A 1, 3 1, 3 1, 2, 3, 7
Austria *i N/A 1, 4 - N/A N/A
Belgium 1, 5 1, 4 - N/A N/A
Benin N/A N/A N/A N/A 1, 2
Bosnia & Herzegovina *b,c 1, 2, 5, 7 N/A 1, 3 N/A N/A
Bulgaria 1, 2, 6 N/A 1, 3 N/A N/A
China *a,d,f 1, 2, 3, 7 N/A N/A 1, 2, 3, 7 N/A
Croatia *g 1, 2, 5 N/A 1, 2, 4 N/A N/A
Cyprus *c 1, 2, 3, 7 1, 2, 3, 7 - N/A N/A
Ecuador N/A N/A 1, 3 N/A N/A
Estonia *f,h N/A 1, 3 - N/A N/A
France 1, 5, 7 1, 4 1, 4 N/A N/A
Georgia 1, 2, 6, 7, 8 1, 2, 3, 8 1, 2, 3, 8 N/A N/A
Germany *c 1, 2, 6, 7, 8 1, 2, 4, 7, 8 N/A N/A N/A
Greece 1, 4 N/A N/A N/A N/A
Hong Kong N/A 1, 2, 4, 7 1, 3 N/A N/A
Hungary 1, 2, 6, 7 1, 2, 4, 7 - N/A N/A
Iceland N/A N/A 1, 3 N/A -
India N/A N/A 1, 3 1, 3 N/A
Indonesia N/A N/A 1, 3 1, 3 N/A
Ireland 1, 5 1, 3 - N/A N/A
Italy *g,j 1, 2, 5, 7 N/A 1, 2, 3, 7 N/A N/A
Japan *f,g N/A 1, 2, 3, 7 1, 2, 3 N/A N/A
Latvia *f 1, 2, 4 N/A 1, 4 N/A N/A
Lithuania 1, 4 - - N/A -
Luxembourg *i N/A 1, 3 1, 3 N/A N/A
Malta N/A 1, 2, 4, 7 N/A N/A N/A
Netherlands 1, 5 1, 4 1, 3 N/A -
Norway *c,i 1, 2, 4 N/A N/A N/A N/A
Panama *d - N/A 1, 3, 8 N/A N/A
Peru *b,c,f,g 1, 2, 5, 7 N/A 1, 2, 4, 7 - N/A
Poland 1, 2, 6 N/A 1, 2, 3 N/A 1, 2, 3
Portugal N/A 1, 4 - N/A N/A
Romania 1, 3 1, 3 1, 3 N/A N/A
Russian Fed. 1, 2, 3 N/A 1, 2, 3 N/A 1, 2, 3
Saudi Arabia *h N/A N/A 1, 3 N/A N/A
Serbia *b,c 1, 2, 5, 7 N/A - N/A N/A
Singapore 1, 2, 3 N/A 1, 3 N/A N/A
Slovenia *f 1, 5 N/A - N/A N/A
South Africa *e,g 1, 2, 5, 7 1, 2, 3, 7 1, 2, 3, 7 N/A N/A
Spain 1, 2, 4, 7 1, 2, 4, 7 - N/A N/A
Switzerland *f,g 1, 2, 3 N/A - N/A N/A
Taiwan *d N/A N/A 1, 3 N/A N/A
Thailand *d 1, 3 1, 3 1, 3 N/A 1, 2, 3, 7
Turkey *g 1, 2, 4 1, 2, 4 N/A N/A N/A
Ukraine *g 1, 2, 3 N/A - N/A -
United Arab Emirates *h N/A N/A 1, 3 N/A N/A
Uruguay *h N/A N/A 1, 3, 7 N/A N/A
Venezuela *b,c,d 1, 2, 4 N/A N/A N/A N/A

"-": User registration is not required
"N/A": DIDs not available

Required Document List:

1 Name, business name and contact phone numbers.
2 Passport or ID copy. In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.
3 Address worldwide.
4 Local address in the same country as DID ordered.
5 Local address in the same area as DID ordered.
6 Local address in the same city as DID ordered.
7 Proof of address form (copy of utility bill no older than 6 months).
8 Specific registration form needs to be filled in and signed by the end user. The form can be downloaded below in this page.

* a - Company (worldwide) registration certificate along with passport or ID copy and 2 proof of address forms (no older than of 3 months) should be provided.

* b - A local passport or ID copy should be provided.

* c - If number registration is performed under a company name, a local company registration certificate should be provided.

* d - A detailed description of DID usage should be provided.

* e - Passport or ID copy: South African national identity document; South African biometric national identity card; passport (issued by any country).

* f - The following numbers cannot be registered under personal details: China Local, China Shared Cost, Japan Toll-free, Estonia National, Latvia Local, Peru Local, Peru Toll-free, Slovenia Local, Turkey.

* g - If number registration is performed under a company name, company registration certificate along with a passport or ID copy should be provided.

* h - Letter of intention (LOI) should be provided for United Arab Emirates, Saudi Arabia, Uruguay Toll-free and Estonia National registrations.

* i - If number registration is performed using personal details, end user’s birth date and birthplace should be provided.

* j - If number registration is performed under personal details the national tax code should be provided; If number registration is performed under company name, VAT number and signatory tax code should be provided.

 

Registration Forms available for download:

1 Bolivia Toll-Free Registration Form.pdf Download
2 Germany Local Registration Form.pdf Download
3 Georgia_Registration_Form.pdf Download
4 Panama_Special_Registration_Form.pdf Download
5 Letter of intentions for United Arab Emirates, Saudi Arabia, Uruguay and Estonia Download